Website Privacy Policy

Protecting Your Privacy

Amgen Canada, Inc. and our affiliates ("Amgen", "we", "us" or "our") are committed to respecting your privacy. Because facts about a person's health, health interests, and healthcare are private and sensitive, we know that you may have concerns about sharing information through this website accessible at www.psoriasisconnections.ca (the "Website"). This Website Privacy Policy is designed to answer your important questions about the manner in which we collect, use and disclose personal information about you, whether you are a consumer using this website to search for health information, or a healthcare provider mining our experience to refine your expertise in meeting the needs of your patients.

We urge all users of our site to read this Website Privacy Policy to learn more about the policies and practices that we have developed to safeguard personal and health information, and to better understand our relationships with the third parties who may have access to this information.

If you would like a copy of our general privacy policy, please click on the following hyperlink: General Privacy Policy.

Information We Collect

We have access to the following categories of information regarding you and your visit to our website. Only some of these categories of information identify you directly, but each category offers some information about your interests and activities that could be used to make inferences about you.

Information That You Voluntarily Provide

Site Registration: Amgen has constructed this website so that you may visit us and review information about the services we offer without revealing your identity or volunteering any personally identifying information. If you register to use the Website's features and services, either as a consumer or a healthcare professional, we will collect "personally identifying information" from you. Personally identifying information is information such as name, address, telephone number, or email address. When this information is combined with any information on your health or medical status that you submit to us, we refer to the resulting information as "health-related personal information."

Interactive Services: If you choose to participate in our interactive services such as questionnaires and surveys, you may disclose health-related personal information as well as personally identifying information that could be used to identify you or your family members. Providers who use our benchmarking services and quality-of-care assessments may choose to disclose extremely sensitive facts about their practice and patients, personally identifying information, or health-related personal information. We do not request or require you to disclose personally identifying information or health-related personal information in these forums. If you choose to submit any such information, please ensure that the consent of the person to whom the information relates has been obtained. We will assume that such consent has been obtained.

Correspondence with Amgen: You may use our site to ask questions or report problems regarding our products to healthcare professionals hired by Amgen to address consumers' and healthcare professionals' questions regarding use of our products. If you communicate with or request information from our personnel, they will have your email address as well as whatever health-related and/or personal facts you choose to include in your email. If you are reporting a product experience, we may ask you for specific facts, including patient initials, age, gender, and prescribing physician. U.S. Federal regulations require us to collect personally identifying information in order to file reports with the U.S. Federal Food and Drug Administration (the "FDA") regarding the safety of our products. Although we are required to report adverse drug events with Health Canada's Health Products and Food Branch ("HPFB"), only non-identifiable patient information is disclosed in such reports.

Information That Is Routinely Collected By Our Site Technology

IP Address: We record the Internet Protocol (IP) address of your computer when you visit our site. The IP address does not identify you personally but it is what allows us to maintain communications with you as you move about our site.

Cookies: We also collect information about your use of our site through cookies and similar technology. A "cookie" is a unique numeric code that we transfer to your computer so that we can keep track of your interests and preferences and recognize you as a return visitor to our site. Cookie technology allows us to collect "clickstream" data which reflects your activities on the site, including your interest in certain healthcare conditions. A cookie does not collect or keep your name, but when you revisit our site the cookie allows us to bring you the content and features likely to be of greatest interest to you based on your previous activities on our site.

How We Use Your Information

Whether you are a consumer or a healthcare professional, we use the information about your use of the services and activities on our websites to monitor user traffic patterns and try to analyze what our users prefer so that we can design better services for you. The personally identifying information and health-related personal information that you provide may be used to create customized offers, information, and services tailored to your interests and preferences.

Personally Identifying Information: You do not have to register to use most of the information and services available for consumers on our websites. If you choose to register, we will use the personally identifying information you give us to send you an email confirming your registration with our site and to respond to your questions. We may also, from time to time, send you email with special promotions or newsletters with information that we think may be of interest to you, unless you advise us that you are not interested in receiving such information. Please see "Your Privacy Choices" below.

Health-Related Information: If you choose to participate in our interactive services, we will collect the health-related personal information you may choose to disclose and analyze it to discover new facts that could help us better understand how our products are used in coping with the diseases for which they are marketed.

We may offer interactive services such as health questionnaires and care management tools that ask you to furnish relevant health-related personal information. The information you disclose and provide in interactive services may be linked with the personally identifying information you may choose to provide elsewhere on our website to provide us with more detailed health-related personal information. We may combine your health-related personal information with that from other site users to create summary data that we will use (in aggregate, non-identifiable form) for our business purposes, including research to improve our products and analyses that may help us better market our products.

Product Reports: If you contact us regarding your experience in using one of our products, we may use the information you provide in submitting reports to Health Canada and other regulatory authorities, and as otherwise required of us by law. We also may use the information to contact the prescribing physician to follow up regarding an unexpected event involving use of our product.

IP Address: In addition to using the Internet Protocol (IP) address of your computer to maintain communications with you as you move about our website, we also may use your IP address to personalize content provided on the website and we will retain IP addresses together with personally identifying information.

Cookies: We use the data we obtain through the use of cookies to customize your site experience by anticipating the information and services that may be of interest to you. We also analyze the information collected with cookie technology to help us improve the functioning of our site by monitoring traffic in popular areas and to modify the services and information we provide to meet customer demand. We will link the clickstream data available to us through the use of cookies to the personally identifying information and health-related personal information that you may choose to provide elsewhere on our site. We use the information we collect through the use of cookies for our business purposes, including operation of our site, as well as research and product analyses to help us better market our products.

Law Enforcement: In certain limited circumstances, we may be called upon to release your personally identifying information and/or health-related personal information in response to a court order, subpoena, search warrant or as otherwise permitted or required by law, or regulation. We plan to cooperate in responding to such requests, taking appropriate measures to ensure that the requester understands the sensitive nature of the health-related personal information that they may receive. We also reserve the right to cooperate with law enforcement authorities in investigating and prosecuting users who violate our rules or engage in behaviour that is illegal or harmful to other users.

Our Relationship to Third Parties

We pledge that we will not sell or disclose any personally identifying information or health-related personal information you provide on our site to an unrelated third party without your express permission, except as explained below:

We may use third parties to provide services and information on our site and we may provide some co-branded services in partnership with others. We also may use third parties to analyze data collected on our site or to provide event-related services on our behalf. We will not disclose your personally identifying information or health-related personal information to anyone other than employees and those third parties with whom we have a business relationship. If we allow a third party contractor to have access to your personally identifying information or health-related personal information, we will not authorize them to take it or use it for any purpose that is not consistent with this website privacy policy, or as you otherwise consent. Details regarding our relationship with Vendors, Suppliers and Co-Branded Sites are detailed below.

  • Vendors and Suppliers: We have relationships with different vendors and suppliers who help us design and maintain our systems and our computer security, respond to email and customer inquiries, and create special promotions. We will not authorize our vendors or suppliers to disclose any personally identifying information or health-related personal information and we will not authorize our vendors or suppliers to use personally identifying information or health-related personal information for any purpose other than the purpose for which it is being provided to them. Our vendors and suppliers are also contractually obligated to safeguard any personally identifying information and health-related personal information against any unauthorized access, use or disclosure.
  • Co-Branded Sites: We may partner with other companies to provide you with content or services on a joint or "co-branded" basis. At a co-branded site you will see both the Amgen logo and the logo of the co-branded partner displayed on your screen. To access the services available on a co-branded site you may have to complete a new online registration form, and this registration information may be shared with our co-branded partners. You should read the individual privacy policies of our co-branded partners, as these may differ from ours in some respects. Reading these policies will help you to make an informed decision about whether to provide your information to a given site. Remember, you may always opt-out of sharing your information with a partner site by choosing not to use the service or content provided by the co-branded site.
  • WYETH PRIVACY POLICY

Other Important Information About Our Relationship With Third Parties

  • Links to Other Sites: This website may feature links to other websites that we believe you might find useful and informative. Please be aware, however, that we do not endorse or recommend these sites' content or services, and we are not responsible for the privacy practices of these other sites. We encourage you to be aware of and read the website privacy policy of each site you visit. Remember, the statements in this website privacy policy apply solely to information collected by us.
  • Advertisers: We do not permit advertisers to display their advertisements at our site, and we will not permit third-party ad servers to use cookies to collect information from users on our site.

Our Children's Policy

Our website content and services are intended for users over the age of majority in their jurisdiction of residence. The site is not designed to attract child users. If we learn that a user is under the age of majority and has volunteered personally identifying information or health-related personal information on our site, or that a provider has volunteered information about a patient who is identified as under the age of majority, we will delete such information from our active databases in accordance with our deletion policy, which is described in the section on Privacy Choices.

Your Privacy Choices

When you access any interactive tool or service on our website, you will be asked to affirmatively choose ("opt-in") to provide the requested information. You may always choose not to provide the requested information.

  • Receive E-mail: When you register with our website, you will be given the option of receiving email with information that we think you might find useful, including promotions, announcements of new services and products, and newsletters on particular health topics. If you decide, at any later time, that you no longer wish to receive these emails, you may unsubscribe from our email list by sending an email entitled "Unsubscribe" to unsubscribe@mypsoriasisconnections.ca.
  • Accept Cookies: Your browser software can be set to reject all cookies, but if you reject our cookies, some of the functions and conveniences of our site may not work properly. Cookies and similar technologies allow us to promptly retrieve and deliver information to you when you use our site.
  • Accessing Your Personal Information: You may request access to the personally identifying information and/or health-related personal information that Amgen has about you at any time, by contacting our Chief Privacy Officer in any one of the following ways: You can send email to privacycanada@amgen.com.

    You can call us at: 905-285-3131

    You can write to the following address:

    Amgen Canada Inc.
    Attention: Chief Privacy Officer
    6775 Financial Dr., Ste. 100
    Mississauga, ON L5N 0A4
  • Correct/Update Personal Information You may correct or update the personally identifying information and/or health-related personal information you previously provided to the website at any time by contacting us as provided above.
  • Remove Personal Information: You may remove previously provided personally identifying information and/or health-related personal information at any time by contacting us as provided above:*

    *Deletion Policy. The information that you provide Amgen is stored in servers that are operated and maintained by Amgen and third parties under contract with Amgen. Site users should be aware that it is not technologically possible to remove from our servers each and every record of the information you have provided to Amgen. The need to back-up our systems to protect information from inadvertent loss means that a copy of information about you or your health-related interests may exist in a non-erasable form that will be difficult or impossible for us to locate. Nevertheless, it is our commitment that upon receiving your request, we will delete all personally identifying information and/or health-related personal information stored in the databases that we actively use for research and daily business activities, or stored in other readily searchable media. In addition, we will use commercially reasonable efforts not to disclose any personally identifying information and/or health-related personal information stored in a non-erasable format after receiving your request for removal, except as required by law.

Please be aware that we may not comply with a consumer's request to amend or remove information that was provided to us by a healthcare professional or a consumer regarding an adverse drug event, as such information may be required for regulatory reporting purposes.

  • Communicate with Amgen by Email. On our website, consumers and providers may communicate with our staff to learn more about our products and services. We also offer interactive tools that enable consumers and healthcare professionals to submit customized email requests for information about diseases and Amgen therapies. Please be aware of the limits on the confidentiality of these email communications. We will not disclose personally identifying information or health-related personal information that we receive by email, but all email transmissions are vulnerable to unauthorized interception. In addition, we remind you that email sent or received through an employer's computer or computer system is not confidential and may be the legal property of the employer.

Our Security Measures

We want your personally identifying information and health-related personal information to remain as secure as possible. Our success at improving our products and services depends upon your willingness to share information about your personal health and healthcare with our researchers.

  • Data Security: We use encryption practices to help insure the integrity and privacy of some of the personally identifiable information and health-related personal information you provide to us. As an added security precaution, all personally identifiable information and health-related personal information are kept physically behind firewalls that meet or exceed industry standards to prevent intruders from gaining access. Although we will make reasonable efforts to protect personally identifiable information and health-related personal information from loss, misuse, or alteration by third parties, you should be aware that there is always some risk that an unauthorized third party could intercept an Internet transmission, or that thieves will find a way to thwart our security systems.

Changes in Our Website Privacy Policy

We will only use personally identifying information and health-related personal information in the manner described in the Website Privacy Policy in effect when the information was collected from you. However, we reserve the right to change the terms of this Website Privacy Policy at any time by posting revisions to our site. If at any point, we decide to use personally identifying information or health-related personal information in a manner different from that stated at the time it was collected, we will notify users by email to the extent that we have your email address. You will be given the choice at that time to "opt-in" for any additional uses or disclosures of your personally identifying information or health-related personal information that you made available to us prior to the change in our policy.

Amgen Canada Inc. General Privacy Policy

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Introduction

Amgen Canada Inc. ("Amgen Canada"), a wholly-owned subsidiary of Amgen Inc., is a leading biopharmaceutical company involved in the research, development and marketing of biopharmaceuticals in Canada. Amgen Canada values the relationship it has with healthcare professionals and patients/consumers. We are committed to protecting the personal information that individuals entrust us with.

This Privacy Policy explains the types of personal information we collect and how we may maintain, use and disclose this information. It also provides some detail about your privacy rights along with our general rights and obligations. For information about the manner in which we use, maintain and disclose personal information collected through Amgen Canada's websites, please see our website privacy policy at www.psoriasisconnections.ca.

Amgen Canada is bound by the Personal Information Protection and Electronic Documents Act ("PIPEDA") and applicable provincial privacy legislation. This legislation is designed to protect the confidentiality of personal information and the privacy of individuals by regulating the way personal information is collected, used, disclosed and otherwise managed.

For the purposes of this Privacy Policy, 'personal information' is information about an identifiable individual, and may include an individual's name, residential address and contact information, gender, ethnic or racial origin, membership to a professional association or health information including an individual's medical history or experience with one of our products.

Information about PIPEDA, as well as links for resources about applicable provincial privacy legislation, may be accessed from the website of the Office of the Federal Privacy Commissioner at www.privcom.gc.ca.

Personal information collected by Amgen Canada
Amgen Canada collects personal information for many aspects of its activities, including the following:

  • Healthcare Professionals and their Staff
    Amgen Canada collects personal information about healthcare professionals such as physicians and pharmacists who prescribe and dispense Amgen Canada products so that we can liaise with them. This information may include an individual's name, contact details, specialty, areas of interest. In most cases, if you do not provide information about yourself which Amgen Canada has requested, Amgen Canada may not be able to provide you with the relevant service or information required.

    Amgen Canada may collect personal information about the healthcare professionals/investigators who are interested in conducting clinical trials with Amgen Canada, and their staff who assist in conducting the clinical trials. This personal information is provided voluntarily by healthcare professionals through surveys and questionnaires, and generally includes the individual's name, address, telephone details, area of expertise, past experience, financial information, research interests, qualifications, position, including information provided on Curriculum Vitae.

  • Consumers/Patients
    Amgen Canada does not actively seek personal information from members of the public or patients but may obtain it during business activities both in writing and from telephone inquiries. Amgen may use this personal information for the purpose of managing services to which the individual is enrolled, either directly or through third party contractors, for the purpose of responding to an inquiry made by the individual to Amgen Canada, or in connection with a product complaint or adverse event. Generally, the type of information Amgen Canada collects in these situations includes a person's name and contact details and information relating to the service being provided or the inquiry made by the individual.

Information collected during Clinical Trials
Patients may participate in clinical trials of biopharmaceutical products as part of Amgen Canada's medical research and development programs. The trials are conducted by hospitals or other institutions, but are funded and supported by Amgen Canada. Patients who participate in these clinical trials provide express written consent to the manner in which their personal information will be collected, used and disclosed in connection with the research related to the trial. Generally, Amgen Canada only receives de-identified information relating to clinical trial patients from physicians and investigators conducting the clinical trial. Personal identifiers related to this information, such as the patient's name and residential address, is not collected by Amgen Canada except in limited circumstances and only with the patient's express consent. These circumstances include certain clinical trials where Amgen Canada employees or its authorized contractors may view personal information at a clinical trial site to audit and monitor the trial and to comply with regulatory requirements

Use In general, Amgen Canada uses personal information for the following purposes:

  • To maintain a record of medical queries, complaints and adverse event reports relating to Amgen Canada's products and, as required by law, reporting these to relevant regulatory agencies (e.g., Health Canada's Health Product and Food Branch).
  • To provide health products or services that have been requested.
  • For administering conferences, symposia, seminars or other similar programs organized by Amgen Canada.
  • To involve physicians/investigators (and the people who assist them) in clinical trials in accordance with Good Clinical Practice, International Conference of Harmonization, and regulatory requirements.
  • To notify you of matters Amgen Canada may be required by law to notify you of (e.g., product recalls).
  • To coordinate and manage the relationships between healthcare professionals/investigators and Amgen Canada's sales and marketing staff and scientific affairs departments, as applicable.
  • To conduct market research.
  • For the purpose of improving our products and services.

Disclosure
Amgen Canada will not disclose, trade, rent, sell or otherwise transfer your personal information, without your prior consent, except as otherwise set out in this Privacy Policy.

Amgen Canada may transfer personal information on a confidential basis to third party contractors or service providers within or outside of Canada, including affiliates of Amgen Canada in the United States, Europe and Australia. These companies, which are engaged by Amgen Canada to provide services such as, database management, specialist mailing services, care management services, conference organization, marketing or advertising services, or clinical trial related activities, only receive the personal information necessary for the purposes for which they are engaged.

Amgen Canada may disclose personal information to third party manufacturers and service providers in circumstances involving a product or service complaint received by Amgen Canada, or to regulatory bodies where Amgen Canada is under a legal obligation to provide personal information. We may also share personal information about healthcare professionals who prescribe and dispense certain Amgen Canada products with third party pharmaceutical companies for the purposes of the co-marketing or co-distribution of such products.

In addition, we must provide your personal information in response to a search warrant or other legally valid inquiry or order, or to an investigative body in the case of a breach of an agreement or contravention of law, or as otherwise required by law. Amgen Canada may also disclose personal information to assist us in collecting a debt owed by you.

Amgen Canada reserves the right to transfer any information we have about you in the event we sell or transfer all or a portion of our business or assets to another party.

Accessing personal information Amgen Canada holds about you:
You may seek access to the personal information Amgen Canada holds about you by submitting an access request in writing to Amgen Canada at the address set out below. Amgen Canada will endeavour to process written requests within a reasonable time and in any event within thirty (30) days of receipt of the request unless Amgen Canada notifies you otherwise. Amgen Canada may charge you the reasonable cost of processing your request. In certain circumstances Amgen Canada is entitled to deny access, for example, in situations where;

  • the information is protected by solicitor client privilege;
  • to do so would reveal confidential commercial information;
  • to do so could reasonably be expected to threaten the life or security of another individual;
  • the information was generated in the course of a formal dispute resolution process; or
  • the personal information was collected without consent, as allowed pursuant to applicable privacy legislation, for the purposes of an investigation and the investigation and associated proceedings and appeals have not been completed.

Personal information - Management and Security
Amgen Canada endeavours to ensure that the personal information it holds is accurate, complete and up-to-date.

Amgen Canada has appointed a Chief Privacy Officer to oversee Amgen Canada's management of personal information in accordance with this Privacy Policy, our website privacy policy, PIPEDA and applicable provincial privacy legislation.

Amgen Canada maintains the confidentiality of all personal information collected and will only disclose such information to employees and authorized service providers who require such information for the purposes described in this Privacy Policy. We maintain administrative, technical and physical safeguards to protect against unauthorized access, use, modification and disclosure of personal information in our custody and control.

Changes to the Privacy Policy
This Privacy Policy will be updated periodically to reflect any changes to our personal information practices. We will only treat your personal information in accordance with the privacy policy in place at the time of collection of such information, or as you otherwise consent or as permitted by law.

What if you have an enquiry?
If you have questions about Amgen Canada's privacy practices, wish to provide feedback about this Privacy Policy, would like to update your personal information or wish to access the personal information about you held by Amgen Canada, please contact our Chief Privacy Officer as follows:

Phone: 905-285-3131

Email: privacycanada@amgen.com

Postal Address:
Amgen Canada
Attention: Chief Privacy Officer
6775 Financial Dr., Ste 100
Mississauga, ON L5N 0A4

WYETH PRIVACY POLICY

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LAST MODIFIED
This Policy was last modified on January 2008

INTRODUCTION

(a) The Application of this Privacy Policy

Wyeth Canada, with its pharmaceutical, consumer healthcare, and animal healthcare divisions, and its affiliated companies around the world, is a leader in the research, development, manufacturing and marketing of a broad range of healthcare products.

This Internet privacy policy ("Policy") applies to websites owned and operated by Wyeth Canada (sometimes referred to herein as "Wyeth", "us", "we" and "our") and hereinafter referred to as "our Site" or "our Sites". See Section 5 below with respect to "Co-Branded websites", which we may jointly own with a third party.

Any personal information you disclose to our U.S. parent, or any of our affiliates or joint venture partners, will be governed by their own privacy policies.

(b) Your Consent

By using our Site, you acknowledge that you have read and understood this Policy and consent to our collection, use and disclosure of your personal information as set forth herein.

(c) Information Posted on Wyeth Sites

Please note the information presented on our Site is not intended to be a substitute for medical advice or treatment for specific medical conditions. Use of our Site is subject to its Terms & Conditions.

(d) Personal Information

"Personal information" is information that can identify you as an individual and includes information such as your name, email and mailing address, date of birth and the answers you provide to health-related questionnaires. Information may cease to be "personal information" when it is stripped of all identifiers or aggregated with personal information collected from other individuals.

(e) Changes to the Policy

This Policy may be changed periodically. By using our Site, you acknowledge our right to change this Policy. Any changes will be posted on the Privacy Policy page of our Site. We recommend that you visit the Privacy Policy page whenever you visit one of our Sites to ensure you are aware of the current Policy.

(f) Children's Privacy

Our Site is not intended for, or targeted towards, children under the age of 13. We do not knowingly collect personal information online from visitors in this age group.

OUR COMMITMENT

We respect, and are committed to protecting, your privacy. The goal of the Policy is to explain how we protect your privacy. The Policy is based on the Canadian Standards Association's ten principles for protecting personal information, the Personal Information Protection and Electronic Documents Act ("PIPEDA") and other applicable privacy legislation.

1. ACCOUNTABILITY
The Privacy Officer is responsible for our compliance with PIPEDA, other applicable privacy laws, and the Policy. We have procedures in place to implement the Policy, including procedures for receiving and responding to complaints, and programs to educate our staff about their responsibilities under PIPEDA, other applicable privacy laws, and the Policy. We use contractual or other means to require agents and contractors (discussed below) to handle your personal information only as directed by us.

2. IDENTIFYING PURPOSES
We collect personal information for a variety of purposes. Generally, the purpose for collecting your personal information will be explained to you, in clear language, at the time of collection. Where the purpose for collecting personal information is obvious, your consent is implied.

From time to time, we may ask for personal information when you complete a survey or enter a contest. We use this information to learn more about our Site users and our products, and to administer the survey or contest respectively. In other circumstances, we may collect your email address to deliver web-enabled services to you, such as email newsletters. When presenting you with such opportunities on our Sites, we will generally describe the purpose for collecting, and the intended uses of, such information.

We conduct research on user demographics, interests, and behaviours based upon information provided to us during use of our Site. We may combine your information with information collected from other individuals to produce anonymous, aggregated, and statistical data, which does not include personal information. We use this information, such as the percentage of male or female visitors, or the percentage of visitors within certain age brackets, to improve the content of our Site. We may share this anonymous, aggregated, and statistical data with partners or other third parties.

3. CONSENT
Your knowledge and consent are required for our collection, use or disclosure of your personal information. When you visit our Site, we may ask you for personal information. It is your choice whether or not you submit personal information to us. Generally, when you voluntarily provide us with your personal information, we will assume you consent to our collection, use and disclosure of that information for the purposes identified at the time of collection.

Sometimes we will seek your express consent. For example, on a registration page for our Site, we may ask if you want to register for email distribution or other services using an "opt-in" mechanism. You will not receive communications or services from us unless you click the box expressing your express consent. For certain communications and services, we verify your express consent prior to commencing the requested service.

For a summary of our policy concerning linked websites and information that we collect through technological means, such as "cookies" and "IP Addresses", please refer to Website Technology.

(a) Withdrawal of Consent

If, at any time, you decide you do not wish to receive communications or other services from us, you can let us know by: (i) changing your choice on the relevant Site, where available; (ii) using the unsubscribe feature, in the case of email distributions; or (iii) contacting us using the Contact Information below.

(b) No Consent Required

Under PIPEDA, and other applicable privacy legislation, there are limited circumstances where we may collect, use or disclose personal information without your knowledge and consent. For example, personal information may be collected: where regulations specify that the information is "publicly available" (i.e., telephone directories); for the purpose of responding to an emergency that threatens the life, health or security of an individual; or to comply with a subpoena, warrant or other court order.

4. LIMITING COLLECTION

We limit the collection of personal information to that which is necessary to fulfill identified purposes.

5. LIMITING USE, DISCLOSURE, RETENTION

Use
We do not use or disclose your personal information for purposes other than those identified at the time of collection. If we want to use your personal information for purposes not identified at that time, we will obtain your consent, unless use of your personal information for the new purpose is required by law.

Disclosure
(i) Marketing. We do not sell, trade, or rent your personal information to others for marketing purposes.

(ii) Agents and Contractors.
We may share your personal information with third-party agents and contractors hired to perform certain services on our behalf, such as fulfillment services, technical support, delivery services, and financial institutions.

(iii) Cross-Border Transfer of Personal Information for Processing.
For processing purposes, we may transfer your personal information to agents and contractors located outside Canada in jurisdictions that may not have equivalent laws and rules regarding privacy and data protection. As with domestic agents and contractors, we use contractual or other means to require these agents and contractors to handle your personal information only as directed by us. We will notify you prior to any such transfer for processing purposes.

(iv) Co-Branded Websites.
We may partner with other companies to provide you with a service or information about a product through a website. On the homepage of a co-branded website you will generally see our name and the name of our co-branded partner(s). Any information that you provide on a co-branded website will generally be collected and used by both us and our co-branded partner for the purposes identified at the time of collection. Accordingly, we encourage you to read the privacy policy of our co-branded partner, as it may differ in some respects from our own. Reading our partner's policy will help you decide whether to provide your information to a co-branded website.

(v) Disclosure of Personal Information to our U.S. Parent, Affiliates and Joint Venture Partners<.
As a global company, there may be circumstances where we disclose your personal information to our US parent, affiliates or joint venture partners, some of whom may be located in jurisdictions outside Canada. Prior to such disclosure, we will obtain your consent in accordance with this Policy.

(vi) Sale, Assignment of Business.
In the event we go through a business transition, such as a merger, acquisition by another company, or sale of all or a portion of our products or assets, your personal information will likely be transferred. We will make every effort to notify you via email, letter or public posting of any such change in the control of your personal information. At the time of notification, you will be given a clear choice to allow the use of your personal information for secondary purposes, such as product information, research, promotions, discounts and other business communications.

(vii) Permitted or Required by Law.
Applicable privacy laws in Canada permit or require the disclosure of personal information without consent in limited circumstances. Where permitted or required by applicable laws, we may disclose your personal information.

Retention
We retain your personal information only as long as necessary to fulfill identified purposes, unless a longer retention is permitted or required by law.

6. ACCURACY
We take reasonable steps to ensure your personal information is accurate, complete, and up-to-date. However, in certain circumstances, we rely upon you to advise us if your personal information changes. If you notify us that your personal information is inaccurate or incomplete, we will take steps to correct, delete, or add to it, as appropriate.

7. SAFEGUARDS
We use physical, administrative and technical safeguards, appropriate to the sensitivity of the information, to protect your personal information against loss, theft, misuse, unauthorized access, disclosure, copying and alteration. Safeguards include Secure Sockets Layer (SSL) technology, which protects the transmission of personal information over the Internet by encrypting it prior to transmitting it from your computer to our servers.

Although we attempt to safeguard personal information, we cannot guarantee it is completely secure from individuals who might attempt to deliberately evade security measures or intercept transmissions over the Internet.

8. OPENNESS
This Policy is intended to provide information about how we collect, use or disclose your personal information. If you have any questions not answered by this Policy, or any comments on this Policy, please contact us using the Contact Information below.

9. INDIVIDUAL ACCESS
You have a right to request access to, and to challenge the accuracy and completeness of, your personal information. You also have a right to receive a general accounting of how that information has been used and disclosed, subject to certain circumstances prescribed by law. For example, if the requested information is subject to solicitor-client or litigation privilege, or would reveal personal information about another individual, your request for access may be limited or denied. If your request for access is denied, we will notify you in writing of the reason for the denial. With some of our Sites, you may log in to your account profile or preferences to view and/or modify the information, as appropriate.

To request access to or amend your personal information, please contact us in writing using the Contact Information below. We may need to verify your identity before responding to your request. We will generally respond within thirty (30) days of receipt of your written request.

10. CHALLENGING COMPLIANCE
We have procedures in place to receive and respond to inquiries about our policies and practices relating to our handling of personal information. Inquiries should be directed to our Privacy Officer using the Contact Information below.

We will investigate all complaints and will respond within 30 days of receipt of a written inquiry. If the complaint is justified, we will take appropriate measures to resolve it, including, if necessary, amending this Policy and its procedures.

Contact Information
If you have any questions, comments or complaints about this Policy or our handling of your personal information, or if you wish to withdraw your consent to our use of your personal information or to request access to or update any information we have on file, please contact our Privacy Officer using the contact information below:

By email: mh-privacyofficer@wyeth.com

By telephone: 905-470-4311

By mail: Wyeth Pharmaceuticals
50 Minthorn Boulevard
Markham, Ontario
L3T 7Y2
Attention: Privacy Officer

Please note the name of the Site, or other online resource that is the subject of your inquiry, as well as the nature of the information about which you are inquiring. We will use reasonable efforts to respond promptly. Except where required by law, we cannot ensure a response to questions or comments on topics unrelated to this Policy or our privacy practices.

If any inquiry or complaint is not resolved to your complete satisfaction, you may contact:

Office of the Federal Privacy Commissioner
112 Kent Street
Ottawa, Ontario
K1A 1H3
Telephone: 1-613-995-8210
Toll Free: 1-800-282-1376
Website: www.privcom.gc.ca

WEBSITE TECHNOLOGY

Cookies
Our servers deposit small text files called "cookies" on your hard drive when you visit our Site. Cookies are used to store information. Our Site uses two types of cookies: "session cookies" and "persistent cookies".

Session cookies are deposited for the length of your stay on the website, and are deleted when you shut down your browser or turn off your computer. We use these cookies to collect aggregate statistical information about how visitors use our websites, such as the pages they visit and the length of their visit. We use this information to improve the design and content of our Site. We may share this information with our U.S. parent, affiliates, joint venture partners and other third parties. In addition, we often use these cookies for security purposes to ensure only registered users are permitted access to certain sections of our Site.

Persistent cookies remain on your computer's hard drive until you delete them and can be re-read when you return to the website that deposited them on your hard drive. If you register for our Site (or a section of our Site), we will deposit a persistent cookie on your hard drive to remember information you gave us when you registered (i.e., user name, password, language preference) so you do not have to re-enter it with each visit, and to provide you with access to areas of our Site limited to registered users. Generally, we will ask you whether our Site may place a persistent cookie on your hard drive.

We are only able to access and read those cookies that we place, not those placed by third parties.

Most browsers are defaulted to accept and maintain cookies. To learn more about cookies, and how to specify your cookie preferences, please search for "cookie" in the "Help" portion of your browser. You can configure your browser to accept all cookies, reject all cookies, or notify you whenever a cookie is set. If you simply want to browse our Site, you do not have to accept cookies. However, if you would like to register and log in to special areas of our Site, you will need to re-set your browser to accept cookies, otherwise, navigation of those areas may be impaired.

Pixel Tags
To measure the effectiveness of, and/or traffic on, our Site, we may use "pixel tags" (also called clear GIFs, web beacons, and web bugs) in conjunction with cookies. A pixel tag is a type of web page graphic, usually only 1x1 pixel in size, used to track the number of our Site users and their navigation through particular pages of our sites.

We sometimes include pixel tags in our HTML-formatted email messages to determine which messages were opened and whether they were acted upon. You may render some pixel tags unusable by rejecting their associated cookies.

We do not use pixel tag technology to collect personal information.

IP Addresses
An Internet Protocol (IP) address is a number assigned to your computer by your Internet Service Provider (ISP) whenever you connect to the Internet. Like other websites, our Site may collect IP addresses to analyze aggregate information about the number of visitors to our site and site usage. We do not link your computer's IP address with personal information you provide. Where permitted by law, we reserve the right to use IP addresses to identify individuals who threaten the security of our Site, a service, or a Site user.

Clickstream
A "clickstream" reflects the specific web pages visited by an individual user and, importantly, the manner or traffic pattern by which a user moves from one web page to another. We track such information only within our Site.

Clickstream data that we collect does not contain or reveal any personal information about the user, and we do not match that data with the personal information you provide.

LEAVING OUR SITES

As a resource to our Site users, we may provide links to third-party websites. We try to choose sites we believe are useful and meet our high standards. However, we do not guarantee the standards of every linked website, nor are we responsible for the content of other Sites. We do not endorse linked third-party websites. These links are provided for convenience and/or informational purposes only.

Please be aware that owners of third-party websites, or advertisers on such sites, may collect personal information from you. This Policy does not cover the privacy practices of third-party websites. We suggest that, when linking to a third-party website, you first read the site's privacy policy before navigating that site.